A hiring process for most jobs usually entails several steps. For clinical research associates one of the first steps often includes a telephone interview. Although many may not find this as important as an actual interview, it does bear weight. In many cases, those who do not pass a telephone interview do not qualify for the next step. While it is true that you will not need to look your best, it is still important to give the best answers over the phone.
Practice makes perfect
Even if the interview is not being conducted in person, it can still be stressful. Make it a point to practice with someone before the actual call. This way you can review possible questions and answers. It will also help you avoid begin lost for words or saying the wrong thing. Do practice how to speak at the right pace, making sure to enunciate your words properly so you can be understood.
Make it clear
It is always best to ensure that communication will go smoothly on both ends. To do this check that your mobile phone signal is good, if there seems to be some problems opt to have the call using a landline. It will also be good to get rid of distractions and ambient noises in the area where you will be. Turn off the radio, television, computer and similar things. Keep pets away and avoid having children around. Lastly, don’t forget to switch off the call waiting option to avoid having the interview interrupted.
Chances are you will be asked more than just random questions. Have a copy of your resume on hand so that you can keep track of what you are being asked. Also, do keep a pen and piece of paper handy for note taking. This way you can easily jot down any important notes or instructions. By having everything that you need before the call you will also avoid having to put the interviewer on hold while you search for what you need.
Just because you are being interviewed over the phone does not mean you can be less professional. Do not do other things will talking on the phone. Never chew gum, eat or smoke during the call. Sounds created by these activities are easily heard over the phone and are disrespectful. Give your full attention to the interviewer and address them with the right title. Talk when needed, avoiding interrupting the interviewer and give short but meaningful answers.
Make it real
Although a phone interview does not allow your interviewer to see you or your reactions, much can still be told through your voice. When speaking, act the way you would if you were face to face. Smile when you respond and show your enthusiasm for the position since these can be noticed through your voice. Your goal is to make a good impression that will get you to the next step, and displaying the right attitude even over the phone helps.
This excellent advice comes from a recruiter and career coach.
It is estimated that only less than 30% of communication between two individuals are verbal. Body language is very important. If you stand with your hands in your pockets, you will not likely give a very enthusiastic impression.
Radio hosts are experts in sounding enthusiastic. Many hosts are actually standing up when working. While they are speaking, they also use body language and gestures.
For a phone interview, make sure to use a handsfree, or put the phone on loud speaker mode. Try to imagine that your speaking to the person sitting right in front of you. Use gestures in the same way as you would during a face-to-face interview. That way you will sound more interested and convincing.